When IT departments use on-premises models for print management, pressure to increase headcount to keep up with the responsibilities is common. If you’re simultaneously seeking ways to free up staffing resources so you can focus on other, more strategic business initiatives, you find yourself in an even more challenging predicament.
Moving your print infrastructure to the cloud can be a cost-effective and productive answer to this dilemma, but before you make the move, there are some things to consider.
Where your company is headed should be your initial focus when considering a move to the cloud, and it will bring up many important questions to consider. For example, if you estimate an addition of 1,000 new employees over the next five years, you might see the need for a platform that automatically updates software to help your staff keep up with the new growth.
Each concern that arises will lead to a number of questions that can provide insight into what you need from a print-cloud service. The example above might also lead you to ask:
Looking at projected business growth leads to many pertinent questions about scalability. If a cloud service you’re considering can’t scale up to meet this projected growth in a cost-effective way — quickly and with minimal disruption to workflow — cross it off your list.
This type of research not only provides insights into the type of service you need, it also provides you with data that can help you get buy-in. Stakeholders will see how a shift to the cloud can eliminate the need to make capital investments in print infrastructure, software and staff reveals opportunities for reinvestments in other, more strategic areas of business, such as analytics and digital transformation.
Once you’ve done this preliminary research, shift your focus to more specific concerns related to print-cloud management.
To help safeguard data, documents and other proprietary information that will be shared over your print-cloud ecosystem, make sure the service you go with includes:
If data privacy and security is a concern, look to the as-a-Service model to help ensure that security features and patches are fully managed and kept up to date — look specifically for a service that continuously monitors and updates the security configurations of your print devices, and performs third-party penetration testing on the service software and infrastructure. A service partner that offers this level of support should also provide 24/7 monitoring and alerting for more visibility into your overall print infrastructure.
Do you currently monitor maintenance issues — such as toner and paper levels — across your entire organization on a continuous basis? Are you able to proactively keep all of your multifunction printers (MFPs) and printers up to date and well maintained? If so, how much time does it take your IT staff to monitor and maintain all of your print devices? These are good questions to ask when trying to determine whether to keep your print infrastructure onsite or include it within a comprehensive print-cloud management platform.
If you run an IT department in a large enterprise with thousands of employees and multiple locations, the high visibility you need is rarely worth taking so much of your IT employees’ time away from mission-critical business objectives. Your best bet is to find a print-cloud service that can monitor your print infrastructure better than you can. Look for a service that can provide usage data for every employee and every device. This data can help you reduce printing costs and ensure a more proactive approach to resolving print problems — letting you reduce downtime and improve the performance of your devices.
Making it easy for your workers to use smartphones, tablets and laptops to send print jobs to the cloud or scan and share information remotely is vital in our increasingly mobile world. Knowing how many members of your team work remotely now, and approximating the number of employees who will need to perform print-related tasks remotely in the future, will help you determine what your cloud service should be able to handle.
Given the speed at which digital work spaces are changing, you should seriously consider finding a cloud service that can scale up mobile printing quickly and easily to accommodate a more mobile workforce at any given time.
With all of these considerations, planning a move to the cloud may seem daunting. If you’re looking to make the process more efficient, productive and cost-effective, RICOH Print Platform Service can provide you with an easy-to-manage, monthly per-user subscription fee and a scalable, fully-managed cloud environment that provides a consistent user experience and can easily grow with your company, no matter how big you get.
Are you overlooking any areas in your current print environment that could benefit from a cloud-first strategy? This simple 8 question assessment can help you identify gaps.